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ID Technical Operations Manager

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Please see Special Instructions for more details.

Please complete a staff application and upload a cover letter and resume.

Staff Posting Details

Position Information

Requisition Number P00423
Position Type Management
Department Information Systems Services
Working Title ID Technical Operations Manager
Classification Operational Leadership/Professional 180 - S180

Position Summary Information

Nature of position Permanent, Full-time
If Temporary, Start Date
If Temporary, End Date
If part-time, hours per week
If part-time, percent time
Days Worked Monday to Fridays
Hours/Shift worked 8:00 a.m. to 4:30 p.m
Union Management

Posting Detail Information

Job Summary/Basic Function

The ID Technical Operations Manager will serve as a member of the Information Systems Services team with the primary responsibility of providing high quality, customer-focused technical support for Millersville University’s auxiliary systems. Especially pertaining to the Card ID System. To ensure the Card ID software and hardware are operational, available, reliable, and secure and meet functionality requirements. To support, implement solutions and identify and solve problems within our auxiliary systems.

Duties include:
  • Administration of all facets of the card system
  • Testing processes
  • Maintaining software with critical software patches
  • Resolving technical and operational problems
  • Creating documentation
  • Configuring the system to ensure functionality
  • Diagnosing and solving problems
  • Supporting users with their business process
  • Provide professional, customer-focused direct support to card id users in problem determination, supporting business processes, monitoring data processes and procedures, generating reports, accessing data, identifying business process requirements, and resolving technical issues.
  • Conduct formal classroom and informal information technology training for users and IT team.
  • Investigate emerging technologies and new software to identify opportunities to improve enterprise application services, cost effectiveness, and functionality.
  • Actively pursue professional development opportunities to ensure technical skill set remains current with evolving Information System Services requirements.
Starting salary is $65,000 annually, with a comprehensive benefit plan.

Position available immedidately.

Required Qualifications Education:
  • Bachelor’s degree in Computer Science, Information Technology, or related major from an accredited institution.
  • Two years administering applications. Relevant work experience must be within the last three years. University experience preferred.
  • Minimum of one year application development and project management experience.
Knowledge & Abilities:
  • Knowledge of enterprise applications and reporting development tools applicable to university enterprise architecture. (Preferred: CBORD, Ellucian Banner, Hyperion, Crystal)
  • Demonstrated ability of:
    - Analytical thinking and problem solving
    - Customer service orientation
    - High quality communication and interpersonal skills to facilitate collaboration/technical partnerships.
  • Demonstrated ability to effectively adapt to evolving technologies and business requirements.
  • Demonstrated evidence of a commitment to diversity and equity.
  • Successful interview demonstrating evidence of relevant technical expertise and report/application development project management competence.
  • Three clear background checks: Criminal Background Check (Act 34); Child Abuse History Clearance (Act 151); and FBI Federal Criminal History-Fingerprinting (Act 114).
Preferred Qualifications
  • SQL
  • Ellucian Banner
  • Oracle/SQL Server
  • BI/Reporting Writers
  • Experience application administration/management
  • Experience in higher education environment
Job Description
Essential Functions
Posting Open Date 09/11/2017
Full Consideration Date 10/03/2017
Special Instructions to Applicants

Please complete a staff application and upload a cover letter and resume.

Quicklink for Posting/Requisition http://jobs.millersville.edu/postings/4907

Applicant Documents

Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
  3. Unofficial Transcripts 1
Optional Documents
  1. Unofficial Transcripts 2
  2. Unofficial Transcripts 3
  3. DD 214

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other
  2. * Do you have a bachelor's degree?
    • Yes
    • No